Dealing with paperwork and insurance claims can cause worry for a patient. Lending a hand and helping to organize treatment documentation and insurance information can help to ease stress.
You can start by setting up two sets of folders for the paperwork, one set for you and one for your friend or loved one. When you go to treatments together, make a copy of every document so you each have one.
You may find it easier to have separate folders for different types of paperwork, such as:
- Treatment documentation and instructions
- Information on prescriptions and medication
- Insurance paperwork
- Additional documents
On the inside cover of each folder, you can write down the contact information for relevant personnel.
Your friend or loved one will need to bring their insurance card to every appointment. You can ask them for the name of their insurance provider a copy of their insurance card so you have this information in case they forget.
Every GenesisCare center has a resident office financial counselor who helps file insurance claims, determines what is covered and makes sure the right referrals and forms for reimbursement are filled out. You may find it helpful to write down the name and contact information of your office financial counsellor after your first visit to our center. Your friend or loved one will be asked to sign a privacy waiver to comply with HIPAA Guidelines, if you’re handling their personal health information.