Keeping you safe

We’re continuing to treat without delay with additional measures in place to ensure your safety

Maintaining a safe environment

GenesisCare remains committed to ensuring that cancer patients can continue to safely receive the care they need in our centres. Currently all of our centres and clinics are operating without delay.

To ensure we can continue to provide the essential care that our patients need, we have robust measures in place to protect our patients and staff. We are following the advice and guidance being issued by Public Health England to all healthcare providers and updating our plan in line with any changes or updates.

We are screening patients, companions and visitors for symptoms with a phone assessment and in-centre questionnaire on arrival. Prior to attending any GenesisCare centre, all new patients will receive a telephone call from a member of the GenesisCare team who will undertake a screening questionnaire.

In the event we are unable to contact an individual prior to attendance at the centre, we ask that all patients complete a screening questionnaire in the centre on arrival. Please follow the government guidance closely and do not come into a centre if you or anyone in your household have the following symptoms:

  • A high temperature – including feeling hot to touch on your chest or back
  • A new, continuous cough – for more than an hour, or three or more coughing episodes within 24 hours (or a worse cough than usual if you normally have a cough)
  • A loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal

Please notify the centre by phone if your circumstances change before or during treatment. Your care plan will be discussed with your consultant to ensure we can continue your care in the safest way.

On arrival to our centres, all visitors, including staff and patients, will be asked to wash their hands or use alcohol hand rub.

We use a thermometer to record your temperature on arrival. If your temperature is less than 37.8◦C, you will be asked to complete a screening questionnaire. If you answer no to all questions you will be given a fluid-resistant, surgical mask to wear and can continue to your scheduled appointment.

If your temperature is greater than 37.8◦C (or you answer yes to any of the screening questions) but you are feeling well, you will be asked to go home and self-isolate for ten days. We will contact your consultant to make a plan for your treatment.

If you have a high temperate (or answer yes to any of the screening questions) and are unwell, you will be moved to a dedicated isolation area and given a surgical face mask. We have processes in place to arrange appropriate onward care as needed.

We are committed to keeping our centres safe by providing testing for all our patients and clinical teams. All patients and staff who come into one of our centres will be tested. We routinely test all staff using Rapid Lateral Flow tests twice per week.

Testing will be done in the form of a nasal and throat swab in our centre. The swabs will catch any small samples of viral RNA which will then be multiplied and analysed in a lab through a method called ‘reverse transcription polymerase chain reaction’ (RT-PCR).

If you don’t have virus symptoms and you’re receiving treatment at one of our centres, you may need to be tested more than once during your treatment:

  • Chemotherapy – you’ll be tested at least two to three days before each chemotherapy cycle. Depending on your chemotherapy schedule, you’ll be tested weekly or once every three weeks
  • Haematology– your testing will be similar to the chemotherapy protocol and your doctor will explain this to you in more detail
  • Radiotherapy – you’ll be tested before your first fraction of treatment, this will continue weekly throughout your radiotherapy schedule
  • Minor invasive procedures – you will be asked to undergo a test two to three days before your planned procedure date.

If you are symptomatic, we recommend you request an NHS Test and Trace. If your test results are positive, you’ll be required to self-isolate for a minimum of seven days. During this time we’ll discuss your care plan with your consultant to ensure we can resume your care in the safest possible way.

All other visitors and carers are being asked not to attend our centres, unless required for patient safety, and then only if they are from the same household or support bubble.

Providing safe and clean facilities remains a key focus, and we have increased the frequency of cleaning rounds including in high use areas such as waiting rooms, nursing stations and planning rooms.

Our staff will be following government and hospital guidelines to reduce the risks of spreading the virus to patients.

  • All staff will wear a standard surgical mask within the centre and will adhere to social distancing where they are not required to be in close contact in order to deliver clinical care
  • In addition to a surgical mask, all clinical staff such as radiographers, nurses and exercise leads will wear additional PPE (e.g. gloves, visor, apron) as appropriate whilst they carry out your care. This is to maintain the safety of our service offering to you as patients

All employees and visitors are asked to practice increased vigilance with hygiene and infection control, with hand sanitizer available throughout our centres, hand washing guides displayed and other reminder notices in centres.

Telehealth is the use of videoconferencing (live video on computer) for appointments with your consultant when they are at a different location to you. You may have seen videoconferencing used on television when the host of a show is interviewing a guest overseas.

Your telehealth appointment will be private and confidential. The image and sound are transferred in an encrypted form so that your appointment is completely confidential. A six digit password will be provided to you which you will also need to use to connect to the consultation. This offers an additional layer of security to the consultation. Please ensure you have this password given to you by either your doctor or the admin team.

GenesisCare has adopted Telehealth measures to provide a means to which we can support ongoing provision of services and consultations for all patients and referrers. Our commitment to this will evolve as we further develop the secure access and technology, and our focus continues to be ensuring the best possible outcomes for all our patients.

Find out more about Telehealth at GenesisCare 

GenesisCare has an emergency response plan in place which we will activate if a patient and/or employee comes into contact with the virus.


Little Aston Hall Drive, Sutton Coldfield, B74 3BF

+44 (0)121 514 1185


300 Park Avenue, Aztec West, Bristol, BS32 4SY

+44 (0)1454 642801


Fordham Rd, Newmarket CB8 7XN, UK

+44 (0)1223 633 664


Springfield Cancer Centre, Lawn Lane, Chelmsford, CM1 7GU

+44 (0)1245 676 351

Cromwell Hospital

164-178 Cromwell Rd, Kensington, London SW5 0TU, UK

+44 (0)203 613 9355


Unit 710, Centennial Park, Centennial Avenue, Elstree, Borehamwood, WD6 3SZ

+44 (0)203 613 9356


BMI St Martha Oncology Centre, 46 Harvey Road, Guildford, GU1 3LX

+44 (0)1483 676 898


17 Kings Hill Avenue, Kings Hill, West Malling, ME19 4UA

+44 (0)1732 386 599

Milton Keynes

Sunrise Parkway, Linford Wood East, Milton Keynes, MK14 6LS

+44 (0)1908 448 166


The Park Centre for oncology, Sherwood Lodge Drive, Burntstump Country Park, Nottingham, NG5 8RX

+44 (0)1156 762 989


Peters Way, Sandy Lane West, Oxford, OX4 6LB

+44 (0)1865 224 884


Bartons Road, Havant, PO9 5NA

+44 (0)23 9280 0102


Spire Hospital, Chalybeate Close, Southampton, SO16 6UY

+44 (0)238 008 5138


69 Alma Road, Windsor, SL4 3HD

+44 (0)1753 465 493

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